These Terms of Use (“Terms”) govern your access to and use of Looma AI (the “App”), a mobile application provided by Looma NexGen LLP, an Indian Limited Liability Partnership. By downloading, installing, or using the App (including any updates or new features), you agree to be bound by these Terms. If you do not agree to these Terms, you must stop using the App immediately. We may modify these Terms at any time; material changes will be posted with notice (e.g. via email or in-app alert) at least 30 days before they take effect. Your continued use of the App after any changes will constitute acceptance of the revised Terms.
1. Acceptance of Terms
By using the App, you represent that you accept these Terms in full. These Terms, together with any policies or guidelines we publish, constitute the entire agreement between you and Looma NexGen LLP regarding the App. All access to and use of the App are conditioned on acceptance of these Terms. If you do not agree with any part of these Terms, you may not use the App.
2. Eligibility
You must be 13 years of age or older to use the Services. Minors under the age of majority in their jurisdiction but that are at least 13 years of age are only permitted to use the Services if the minor’s parent or guardian accepts these Terms on the minor’s behalf prior to use of the Services. Children under the age of 13 are not permitted to use the Services. By using the Services, you represent and warrant that you meet these requirements.
3. Account and Security
Device-Based Identification: Looma AI does not require you to create an account or sign in with credentials. Instead, your usage is uniquely identified through your device’s Apple Device ID, which enables us to provide personalized services, manage usage limits, and store your chat history locally or in secure cloud storage.
Security Notice: Although no personal login credentials are required, you are responsible for maintaining the security of your device. If your device is lost, stolen, or accessed by others, Looma NexGen LLP cannot guarantee the confidentiality of your chat history or personalized data.
Account Use: Each app installation is intended for use by a single individual. Using modified systems or multiple devices to circumvent usage limits, impersonate others, or otherwise misuse Looma AI may result in restricted access or termination of service.
4. Description of Services
Looma AI provides chat-based interactions with specialized AI agents (called AI Experts) on various topics. You can send text (and possibly voice) messages to the App, and the AI agents will respond. Your chat history and profile data are stored on Looma AI’s secure servers. This data is used to personalize your experience (e.g. “remember” your preferences and past conversations) and to improve the AI models internally. We do not sell or share your personal chat data with any third party. All data processing is done in compliance with applicable privacy laws.
The App is provided via the Apple App Store for iOS devices. Your use of the App may be subject to Apple’s license agreement and policies. Because the App relies on cloud-based AI, you understand that Looma AI does not guarantee uninterrupted or error-free service, but will use commercially reasonable efforts to maintain availability.
5. Data Collection and Use
Privacy Compliance: Looma AI is designed to comply with major data-protection laws. In particular, we adhere to the European Union’s GDPR (General Data Protection Regulation) and the California Consumer Privacy Act (CCPA). Under GDPR and CCPA, you have certain rights (such as access, correction, deletion of your personal data). If you are an EU/EEA or California resident, you may exercise your rights by contacting us (see Contact Information below). We do not sell your personal information or chat data under any circumstances.
Use of Chat Data: The App collects and stores the contents of your chats and any preferences you set. This information is used strictly to operate the service, personalize your experience, and train our internal AI models to improve accuracy and performance. We use data aggregation and anonymization wherever possible to protect privacy. We will not disclose your personal chat data to third parties except as required by law or to protect our rights.
Cookies and Analytics: We may use cookies or similar technologies to enhance functionality (for example, to keep you logged in) and to analyze usage. You may control cookies through your device settings. We do not engage in third-party behavioral advertising, cross-marketing, or data brokering.
6. User Conduct
When using the App, you agree to abide by all applicable laws and these Terms. In particular, you will not use the App to:
Violate any law or regulation, including but not limited to export controls, anti-spam, or data-protection laws.
Engage in any illegal, fraudulent, or violent activity.
Post or transmit any harassing, abusive, defamatory, obscene, offensive, or pornographic content. We do not allow content that exploits children, promotes terrorism, or violates others’ rights. (We will terminate accounts and may report to law enforcement any suspected child sexual abuse material or other unlawful content.)
Infringe the intellectual property, privacy, or publicity rights of others.
Transmit any virus, malware, or harmful code, or attempt to disrupt or interfere with the App or any connected network or system.
Reverse engineer, decompile, disassemble or attempt to extract the source code of the App.
Remove or obscure any copyright, trademark, or proprietary notices from the App.
Use any automated means (such as scripts, bots, or scrapers) to access or use the App.
Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
Use the App to compete with Looma AI or to build a similar service.
Looma NexGen LLP reserves the right to investigate and terminate any account that violates these rules or use policies. You are solely responsible for the consequences of your actions in using the App.
7. Intellectual Property Rights
The App and all of its components (including but not limited to software, user interface, text, graphics, images, audio, video, designs, and other content) are owned by Looma NexGen LLP or its licensors and are protected by Indian and international intellectual property laws. All trademarks, logos, and service marks displayed in the App are the property of Looma NexGen LLP or their respective owners. These Terms do not grant you any ownership rights in the App or its content.
Looma AI grants you a limited, revocable, non-exclusive, and non-transferable license to install and use the App on your personal device solely for your own personal, non-commercial use, subject to these Terms. You may not copy, modify, distribute, sublicense, rent, sell, or lease any part of the App or its content, or use it for any commercial purpose, except as expressly permitted by law (for example, you may make a backup copy of the App for archival purposes).
User-Generated Content: You retain ownership of any content you generate or submit through the App (such as chat messages), subject to the rights you grant herein. By using the App, you grant Looma NexGen LLP a worldwide, royalty-free, perpetual license to use, reproduce, store, and process your submitted content solely for the purpose of providing and improving the App, including personalization of responses and training of internal models. We will not share this content with third parties or use it for purposes not related to the service.
8. Fees and Payment
Some features of the App may require payment of fees or a subscription. All purchases are made through the Apple App Store’s in-app purchasing system. You must comply with Apple’s terms and conditions for purchases. Looma NexGen LLP does not collect or store your credit card or payment information; all billing is handled by Apple. You agree to pay all applicable fees for any paid features or subscriptions in a timely manner. If you do not agree to the price or terms of a subscription renewal, you must cancel before the renewal date.
We may change fees for paid services at our discretion; any changes will apply to new purchases. If you do not agree to a fee change, you may cancel your subscription or stop using the paid features before the change takes effect. Refunds (if any) and billing issues are handled by Apple. You should contact Apple support or us for payment disputes or refund requests.
9. Disclaimer of Warranties
AS-IS and AS-AVAILABLE: TO THE FULLEST EXTENT PERMITTED BY LAW, THE APP AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND. LOOMA NEXGEN LLP AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that the App will meet your requirements, operate without interruption or error, or be free of bugs, viruses, or other harmful components. You acknowledge that your use of the App is at your own risk.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LOOMA NEXGEN LLP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES WHATSOEVER ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE APP. This includes, without limitation, damages for loss of profits, data, use, goodwill, or other intangible losses. In no event shall our total liability to you for any claim related to these Terms or the App exceed the amount you have paid us (if any) in the past 12 months, or INR 1,000, whichever is greater. Some jurisdictions do not allow the exclusion of certain warranties or liability; in such cases some of the above exclusions and limitations may not apply to you to the extent prohibited by law. You understand that the App is not intended for mission-critical or emergency purposes; you should have alternate means of achieving important objectives.
11. Termination
We may suspend or terminate your access to the App or these Terms at any time if you violate these Terms or if we cease providing the App. We will notify you of termination by email or in-app notice if possible. Upon termination, your right to use the App will immediately cease. Sections dealing with disclaimer, liability, intellectual property, indemnity, and any other provisions that by their nature survive (such as dispute resolution and governing law) will continue in effect even after termination. Termination is without prejudice to any accrued rights or liabilities of either party.
12. International Users
The App is owned and operated by Looma NexGen LLP in India. If you access or use the App from outside India, you do so on your own initiative and are responsible for complying with all local laws that may apply. You acknowledge that Indian laws govern our operations, and you consent to compliance with Indian legal requirements. The export laws of India and other countries may restrict the transfer of certain information and technology. You agree not to use or export the App or any data in violation of applicable export regulations.
Looma AI is intended for global use, but data protection rights vary by country. Notwithstanding this, we comply with GDPR for EU users (the EU’s data protection regulation ) and with California’s CCPA for California users (the California Consumer Privacy Act ). EU or California residents may have additional rights as described in our Privacy Policy, including rights to access, delete, or opt out of data collection.
13. Governing Law and Jurisdiction
These Terms of Use shall be governed by and interpreted in accordance with the laws of India, without regard to any conflict of law provisions. You agree that any dispute, claim, or controversy arising in connection with these Terms or your use of the Looma AI App—whether in contract, tort, or otherwise—shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
14. Contact Information
If you have any questions or concerns regarding the services or these Terms or the App, you may contact Looma NexGen LLP at our office address A693 Street 18 Mahabir Enclave Dwarka New Delhi 110059 INDIA or by email at support@looma-ai.com
For privacy-specific inquiries or data requests, see our Privacy Policy or email the above address. We will respond to reasonable requests and inquiries in accordance with applicable law.