1. Introduction
Welcome to Looma AI (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you download and use our iOS app (“App”)—a personal AI assistant created by Looma NexGen LLP, based in India.
By using the App, you agree to the collection and use of information as described in this Policy. If you disagree, please stop using Looma AI.
2. Information We Collect
2.1 Chat Data
We collect only the content of your chats (text and in‑app preferences), which helps us remember context and personalize responses.
Your chat data may also be used— in anonymized or aggregated form —to train and improve our internal AI models.
We do not sell or share your personal chat data with any third party. All data processing is done in compliance with applicable privacy laws.
2.2 Technical Data & Analytics
Device identifier (Apple Device ID), usage logs (e.g., timestamps, feature usage), crash reports, and performance metrics.
Non-identifying diagnostic data to help optimize App performance.
We only use cookies or similar methods for essential App function (e.g., session persistence).
2.3 Compliance Attribution
We collect minimal personal data that allows us to comply with GDPR, CCPA, India’s DPDP/IT Act, and Apple’s App Store requirement to handle user data securely.
3. How We Use Your Information
We do:
Deliver the App features: store chat history, preferences, and enable personalization.
Improve AI quality: train internal models using anonymized chat data.
Enhance performance: fix bugs, understand usage, optimize UX.
Compliance and security: combat fraud, support customer requests, comply with law.
We do not:
Sell, lease, or share your personal chat or device data with third parties.
Use data for advertising, marketing, or behavioral profiling.
4. Legal Basis for Processing
Consent – by using Looma AI, you consent to data practices listed here.
Legitimate Interest – for service optimization, fraud prevention, product improvement.
Legal compliance – comply with legal obligations (e.g., subpoenas, audits).
5. Your Rights Under Data Protection Laws
5.1 GDPR (EU/EEA)
Access, correct, port, restrict, or delete your chat and device data.
Lodge a complaint with your local Data Protection Authority.
5.2 CCPA (California residents)
Know what categories of data we collect, how it’s used, and with whom it is shared.
Rights to access, delete, and opt‑out of data “sales.”
5.3 India (DPDP & IT Act)
Access, correct, withdraw consent, erase personal data.
5.4 General Requests
To exercise any rights, contact us at: support@looma-ai.com. We will respond within the legally required 30–45 days.
6. Data Retention
We retain data as follows:
Chat history & preferences: until you request deletion or up to 2 years of inactivity.
Analytics and diagnostic data: up to 12 months, then anonymized or deleted.
Legal compliance data: retained as required by Indian law (e.g., financial logs for 7 years).
7. Children’s Privacy
The App is not directed at children under 13. If we learn chat history belongs to a child under 13 (or under 16 in other jurisdictions), we will promptly delete the information and disable any further access.
8. Data Security
Data is encrypted in transit (HTTPS/TLS) and at rest using industry-standard techniques.
Access controls, system monitoring, and organizational policies guard chat and analytics data.
In case of a data breach, we will notify affected users and regulators as required by law.
9. Third-Party Services
We may use trusted third parties to assist in providing the App (e.g., cloud hosting, performance analytics).
These providers are contractually obligated to only use data per our instructions and maintain security standards. We never authorize them to re‑use your data for their own purposes.
10. International Data Transfers
Your data is stored on servers in India. Services may be accessed from abroad. If we transfer data internationally, we rely on legal mechanisms (e.g., adequacy decisions or contractual clauses) to protect your information.
11. Policy Updates
We may update this Policy to reflect changes in law, App changes, or business changes. The “Last Updated” date will be revised accordingly. For material changes affecting your rights, we will provide advance notice (e.g., via in-app notification or email). Continued use after updates indicates acceptance.
12. Contact Us
If you have any questions or concerns regarding privacy practices or this Privacy Policy or the App, you may contact Looma NexGen LLP at our office address A693 Street 18 Mahabir Enclave Dwarka New Delhi 110059 INDIA or by email at support@looma-ai.com
Do not hesitate to contact us if you have any questions about this Privacy Policy, our processing of your personal data, or if you wish to exercise your rights.